Our Team
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Terri LeFort

President, Nordic International

Terri LeFort joined Nordic in 2019, when it acquired Healthtech Consultants.  After continuing to service as president of Healthtech for three additional years, Terri took on an expanded role as Nordic’s president and senior executive, International.  In this role, the 30-year healthcare veteran sets policy and strategic direction for Nordic’s international markets, ensuring close coordination with the U.S. and fulfilling the company’s mission and financial targets internationally.  She also ensures integration and standardization across the geographies, bolstering Nordic’s efforts as global leader that addresses the local needs of regional geographies.

Prior to joining Nordic, Terri lead Healthtech for 20 years, guiding healthcare organization through successful patient safety and clinician adoption initiatives.  She has significant experience in clinical systems assessment, planning, and implementation, along with CPOE and electronic medication management.  She also boasts decades of clinical practice, both on the front lines and in management, has spoken internationally on electronic clinical documentation best practices, and is an industry leader in advanced clinical system planning and implementation.

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Laura Copeland, MD, MBD, FACEP

Chief Medical Information Officer

Dr. Laura Copeland is an Emergency Physician practicing Medical Psychotherapy, a certified change facilitator, and a medical informatics specialist.  She has 18 years of experience planning and implementing electronic solutions, while advocating for and supporting the adoption of technology in healthcare. 

Dr. Copeland has assumed key leadership roles in many complex hospital-based health information systems across Canada and the United States. She is a proven leader in clinical standardization, change leadership, governance, strategic planning, and innovative solutioning. Dr. Copeland’s dream job is to mentor colleagues learning to be informatics specialists, sleuth out root causes, create networks for sharing best practices, and leverage her experience and clinical background to inspire change and happiness within organizations.

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Christine Grimm

Senior Vice President, Strategy, Performance, and Digital Health

As senior vice president at Healthtech and the Nordic global lead for Strategy and Performance, Christine guides healthcare organizations through transformative change by leveraging digital health, data, and analytics. Her work focuses on improving health system performance, population health, research, and innovation. Christine's passion lies in translating great strategy into great performance and helping clients achieve their strategic goals.

A systems thinker, Christine has an in-depth understanding of the healthcare ecosystem, emerging trends, and best practices. She excels in designing and leading complex digital health projects that involve broad stakeholder engagement and building trusted partnerships, resulting in measurable improvements in services, care, and outcomes. Her extensive experience as a provincial executive leader in digital health, analytics, and health privacy has equipped her to lead strategic initiatives focused on healthcare innovation, digital resilience, and operational excellence.

Christine holds an MBA in Community Economic Development and a Bachelor of Science in Nutrition, bringing a wealth of knowledge and experience to every project. Since joining Healthtech in 2021, she has successfully grown the Strategy, Performance, and Digital Health practice and services across Canada. Her areas of personal interest include strategies for advancing cloud modernization, data governance and management, and using advanced analytics to support a learning health system.

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Liz Nemeth

Senior Vice President, Implementation Services

Elizabeth is a Registered Nurse and over her 35-year career, has held various positions from front-line nursing to senior/executive.  Her level of expertise spans rural/urban, teaching hospitals, and integrated regional healthcare systems. Her results-oriented leadership style and proven talent for leading through change are supported by her innovative problem-solving and consensus-building skills. 

Elizabeth has in-depth knowledge of clinical standards, practice, change management, benefits realization, and the transformation journey to a fully integrated electronic system that supports clinicians.

Since joining Healthtech in 2006, she has held several key leadership roles in a wide variety of large and small-scale as well as jurisdictional projects across the healthcare sector in Canada.  She has significant consulting experience in advisory services, implementation,  business development, project and vendor management, governance, consensus building, current state assessments, process redesign, and clinical adoption.  She has a proven track record for developing effective and long-lasting relationships with clients, partners, and team members.

Jason Rynberk

Jason Rynberk

Vice President, Digital Health

Supporting Healthtech's pan-Canadian client’s digital health transformation across data and analytics, integration, cloud, back-office, and cybersecurity, Jason has led complex and large projects and programs, achieving strategic transformation by applying technology, best practices, and innovation. Jason is passionate about creating a connected healthcare ecosystem that results in accessible, timely, personalized, and high-value experiences for patients and providers.

With more than 20 years of experience delivering results in healthcare IT, Jason’s depth of experience in project management, stakeholder engagement, business transformation, and solution architecture has supported clients in solving their biggest problems by leveraging technologies, including digital twins, digital front doors, enterprise applications, provincial clinical viewers, and provincial registries and repositories.

Jason received a BSc in computer science with a specialization in software engineering.
Karen Ward

Karen Ward

Vice President, Implementation Services

Karen leads the Epic implementation team, focused on successfully implementing and optimizing the electronic health record with organizations across Canada. Her team of Epic certified and credentialed consultants leverage Epic and Healthtech methodologies to elevate their experience with the EHR implementation.

Karen is a Registered Respiratory Therapist with a Master of Business Administration and has 25 years of experience in clinical practice, operations, and the execution of transformational change projects across community, acute and tertiary care organizations. Her background as a clinician, consultant, and clinical information system vendor has given her a unique understanding of the challenges clients face across the healthcare sector. She is committed to supporting healthcare practitioners, leaders and organizations successfully leverage technology to promote improved patient outcomes through gains in safety, efficiency, transparency, and overall caregiver experience.

Karen joined Healthtech in 2021 and leverages her experience to focus on strategic planning, tactical delivery, project management, contract negotiation, clinical transformation, workflow redesign, change management, adoption, and system implementation.

Kim McGuire

Kim McGuire

Vice President, Implementation Services

Kim is an EHR Implementation professional and a respected project leader. She is known for her deep knowledge of clinical systems gained through 32 years of experience in the healthcare sector. Since leaving the direct healthcare sector Kim has contributed to many projects over the last 8 years, including several multi-site implementations. Kim has been successful leaving current staff with the skills and confidence to apply them when the project has completed.

As a leader in the design, build and implementation of Closed Loop Medication Management she has become a recognized expert in assisting organizations in achieving Stage 6 and Stage 7 on the HIMSS EMRAM Scale.

Kim’s experience coupled with her ability to communicate and collaborate with all members of a clinical team makes Kim a highly effective clinical consultant. Implementation in the multi-site, shared CIS environment requires early engagement and continued collaboration with all clinical teams. Leadership and strategic engagement with the site leaders combined with strong team development has been a cornerstone of the successful projects Kim has been engaged with.

Lisa Bitoni-Bengert

Lisa Bitonti-Bengert

Vice President, Implementation Services

Lisa is a Registered Nurse with over 25 years of progressive healthcare leadership.  With a clinical background in oncology nursing, Lisa has held various roles spanning direct clinical care across the cancer continuum, professional practice leadership, health care management, quality improvement, informatics/digital health, and health system design/integration at the local, regional, and provincial levels. 

She is a Prosci® Certified Change Management Professional who is passionate about working collaboratively to drive transformation, build capacity for innovation, and to improve quality, equitable healthcare care. Lisa influences clinical innovation by bridging the clinical and technology teams to solve sticky problems in new ways using proven methodologies in service design, process improvement, project management, and change management.   

Andrew Ferlejowski

Andrew Ferlejowski

Vice President, Implementation Services

A seasoned healthcare information technology professional with over 25 years experience.  Andrew engages healthcare organizations across Canada with a consultative approach to problem solving.  He has expertise in HIT strategic planning and road mapping, managed services, clinical information systems solutions and implementations.

Andrew has enjoyed a stellar career in the Cerner health information technology environment leading and advancing sales, strategy, and business development.  He has built strong relationships across the Canadian healthcare landscape and has a deep understanding of successes and challenges organizations face during clinical systems deployments.  Andrew has extensive leadership experience and knowledge of clinical information systems solutions and services, and the value these solution sets bring to the Canadian healthcare marketplace.

Mary Willhoeft

Mary Willhoeft

Senior Vice President, Implementation Services

Mary Willhoeft served as the National Clinical Transformation and Patient Experience Executive for Healthcare at IBM Global Business Services. With a wealth of expertise spanning more than 25 years in change transformation, management, leadership, project management, patient engagement, informatics, and nursing, she has successfully overseen numerous clinical transformation initiatives. Mary has been instrumental in executing change management strategies, business redesigns, operational reviews, organizational readiness assessments, requirements gathering, and stakeholder engagement for Electronic Medical Record (EMR) solutions in healthcare settings across North and South America, as well as globally.

David Thomas

David Thomas

Senior Vice President

David Thomas is an innovative digital health leader who drives sustainable growth through strategic approaches. As Chief Operating Officer for Delphic Research, a technology “scale-up” in the health and government affairs spaces, David was instrumental in accelerating the company’s success and maturity.

From 2004 to 2023, David was a Vice President at TELUS Health, the largest digital health provider in Canada. In that role, he oversaw multiple portfolios and was responsible for large, complex deals in Newfoundland, British Columbia, and Ontario. He was promoted to Managing Principal at TELUS and orchestrated the development of a new global health platform business, signing $27 million in contracts.
David has more than 30 years of experience and relationships in our national health system and in the global digital health market, giving him a strong understanding of the complexity of healthcare IT at the intersection of public and private industries, including homecare, teaching hospitals, and government.

As a former chair of the Technation Health Board, Canada’s digital health industry association, and as a former chair of the board of one of Canada’s premier private boarding schools, David is well versed in public and private sectors across education and healthcare.

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